Terms and conditions

General terms and conditions
1. Scope
The following terms and conditions apply to all orders placed via our online shop. Our online shop targets consumers only.
“Consumer” means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession;
“trader” means a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.

2. Contractual partner, formation of contract, correction facilities
The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text
The language(s) available for concluding the contract: English

4. Delivery conditions

Delivery Services: We provide delivery directly to the client’s address. Our aim is to ensure that your purchase reaches you safely and in a timely manner.

Delivery Charges: The starting fee for our delivery services is 5 euros. Please note that the actual delivery cost may vary depending on the weight of the package and the destination country. Each order’s delivery charge will be calculated based on these factors and will be clearly communicated to you at the time of purchase.

Privacy of Information: All personal information provided during the delivery process, such as your address and contact details, is handled with strict confidentiality and is solely used for the purpose of processing your order. We do not share this information with third parties, except as necessary to complete the delivery via shipping partners.

Data Security: We are committed to protecting the security of your personal information. Measures are in place to prevent unauthorized access, disclosure, alteration, or destruction of your information related to delivery details.

Changes to Delivery Policy: We reserve the right to modify our delivery terms and conditions at any time. Such changes will be effective immediately upon posting the updated policy on our website. We encourage you to periodically review this section to stay informed about how we are helping to protect the personal information we collect.
For any questions or concerns about our delivery practices or your specific delivery details, please contact our customer service team.

5. Payment

Payment Methods: We offer several payment options for your convenience. You can choose to pay for your order using a credit or debit card, PayPal, or via bank transfer.

Payment Processing: To ensure the security and confidentiality of your payment details:
Card Payments are processed securely by Stripe, a leading payment gateway that specializes in the secure handling of credit and debit card transactions.

PayPal Transactions are handled through PayPal’s secure platform, allowing you to pay either with your PayPal balance or with credit card details stored securely by PayPal.

Bank Transfers should be made according to the bank details provided at checkout. Please note that it may take several days for the payment to be reflected in our system depending on your bank and country.

Data Security: Your payment information is handled with the utmost security and confidentiality. We do not store credit card details or share your personal payment information with any third parties except those directly involved in the payment processes (Stripe and PayPal) or as required by law.

Privacy of Transaction Data: All transaction data is encrypted to ensure privacy and security over the Internet. Only authorized personnel have access to this data for the purpose of processing your orders.

Changes to Payment Policy: We reserve the right to modify our payment policies and procedures at any time. Such changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this section periodically to stay informed about our payment practices.

6. Retention of title
The goods shall remain our property until full payment is made.

7. Damage during delivery
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay.

8. Warranty and guarantees

8.1 Liability for defects
We are under a legal duty to supply products that are in conformity with this contract. Statutory warranty rights apply.

8.2 Guarantees and customer service
Customer service: Our customer service is available for queries, complaints and claims on working days from 9 a.m. to 6 p.m. via email at info@robostore.lt.

9. Liability
• for injury to life, limb or health
• for deliberately or grossly negligent breach of duty
• for guarantee commitments, where agreed
• insofar as the scope of application of the Consumer Rights Act 2015 is open
• in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.
our legal representatives or legal agents, the amount of liability is limited to the foreseeable damages at the time of contract conclusion, the occurrence of which must typically be anticipated.
Ceteris paribus, claims for compensation for damages are excluded.

9. Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.